Solution22 white logo

Privacy Policy

Who we are

Our website address is: https://www.solution22.com.au.

 

Privacy Policy

Solution22 (“Solution22”) and its subsidiaries are dedicated to safeguarding your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy details how we collect, use, disclose, and manage your personal information, ensuring your confidence in our practices.

 

When Does This Policy Apply?

This Policy is relevant to clients, suppliers, vendors, partners, users of our services, and visitors to our website at https://www.solution22.com.au. By providing your personal information, you agree to our collection and management of that information as outlined in this Policy.

 

What is Personal Information?

According to the Act, personal information refers to any detail or opinion that can identify an individual or make them identifiable. This includes information such as names, contact details, employment history, educational background, and identity verification.

 

When Do We Collect Personal Information?

 

    • We gather personal information in situations, such as:

    • Interacting with potential clients.

    • Submitting job applications.

    • Requesting information through our website.

    • Visiting our locations.

    • Providing services to our clients.

You have the option to withhold personal information or remain anonymous; however, this may hinder our ability to deliver services or provide information.

 

How Do We Use Personal Information?

We utilize personal information for the following purposes:

 

    • Delivering services to our clients.

    • Communicating updates regarding our services.

    • Managing internal operations, planning, product development, marketing, and research.

    • Ensuring the safety and security of our facilities.

Assessing job applications.

We may engage third parties for certain functions, which may require us to share your personal information with them. We take measures to ensure that these parties handle your information responsibly.

You can opt-out of our communications (with the exception of essential operational messages) by using the unsubscribe option in our emails or by contacting us directly.

 

Cookies and Log Files

We log IP addresses to control spam and prevent attacks on our website. We may use this information for tracking behavior and remarketing purposes. Third-party vendors, including Google, may serve our ads based on past visits. You can opt out of Google’s cookies through their Ads Settings or the Network Advertising Initiative.

Safeguarding Personal Information

We take reasonable steps to protect personal information, primarily stored electronically, using secure servers, encryption, and firewalls. We retain personal information only as long as necessary for its intended purposes or as required by law and will then securely destroy or de-identify it.

 

Access and Correction

You have the right to access your personal information upon written request. We may refuse access in certain circumstances as outlined in the Privacy Act. If we deny your request, we will provide an explanation in writing.

If your personal information changes, you may request a correction. If we disagree, we will explain our reasoning.

 

Links to Third-Party Sites

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

 

Changes to Our Privacy Policy

We may update this Privacy Policy occasionally. Changes will be effective upon posting the updated policy on our website.

 

Cookies

If you leave a comment or message on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

 

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

 

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

 

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Where we send your data

Visitor comments may be checked through an automated spam detection service.

 

Contact Us:

For questions regarding this Privacy Policy, to lodge a complaint, or to request access or corrections, please contact us:

Phone: 03 8644 5240

Mail:

Solution22

5/2 John st, Dandenong

Vic – 3175.

Email:[email protected]

 

Complaints Handling:

We will investigate and respond to privacy complaints promptly. Additional information may be requested to assist with resolving your complaint.